Frequently Asked Questions

The Sprocket X system allows us to configure for virtually any tablet subject to minimum order quantities.

We have Sprocket X fit-kits available for the following tablet models:

iPad [6th Gen] 2018
iPad [5th Gen] 2017
iPad Air 2
iPad Air
iPad Pro 9.7″
iPad Pro 12.9”
iPad Mini 1/2/3
iPad Mini 4
Galaxy Tab A 10.1”
Galaxy Tab S2 9.7″
Galaxy Tab S3 9.7″
Galaxy Tab A 8.0″ SM-T380 / T385
Galaxy Tab A 8.0″ SM-T350 / T355
Galaxy Tab A 9.7″
Surface Pro 3
Surface Pro 4
Surface Pro 5 [The New Surface Pro] Surface 3
HP Pro 612

Pair your tablet with one of our cool enclosure options. Check out our range here

If you don’t see your tablet model here, contact us to find out if we can provide a suitable enclosure solution.

There are many things to consider when choosing a tablet for a public facing application: price, operating system, device specs and screen size are just some of the considerations.

Apple : iOS : iPad
iPad can be a great choice for public facing tablet applications. Apple were first on the market with iPad and in many ways still remain the front runners, having built a reputation around robust devices that continue operating after many years. The fact that the software and the hardware are developed and maintained by the same company can lead to faster addressing of vulnerabilities and more secure software updates. Despite the relatively higher cost, with service and support that is second to none, many enterprises would not touch any other device or operating system.
For smaller installations, iOS’s built in feature “Guided Access” can be used to lock the tablet down into particular apps and limit what the end user can access (a typical example might be to lock the tablet down to one particular web page). For larger projects, managing large fleets of devices in the field can be made simple via third party Mobile Device Management (MDM) packages such as AirWatch.
To find out more about how to successfully roll-out anything from a handful of iPads to a fleet of thousands deployed all over the country, contact us. We will be happy to offer advice based on our experience in the interactive technology space and can put you in touch with the right hardware and software partners to help make your iPad roll-out a smooth success.

Samsung : Android : Galaxy Tab
Samsung’s Galaxy Tab range running the Android operating system are increasingly being used by small, medium and large enterprises as public facing interactive kiosks or information screens. Etihad Stadium recently chose to deploy the flagship Samsung Galaxy Tab S2 as an HD interactive touch screen for their Medallion Club Smart Seat project. Recent innovations like Samsung Knox for remote device management are making Samsung tablets a genuine player in the enterprise tablet space.
To find out more about how to successfully roll-out anything from a handful of Galaxy Tabs to a fleet of thousands deployed all over the country, contact us. We will be happy to offer advice and put you in touch with the right hardware and software partners to help make your tablet roll-out a success.

Microsoft : Windows : Surface
Windows still remains the dominant player for desktop computing, and Windows tablets are an increasingly popular choice for many enterprise applications. Microsoft sit at a relatively high price point, but have excellent specs, so are considered by many to be good value for money. Surface models, unlike iPads and most Android devices, have external USB ports for simple plug and play functionality of external devices such as printers and scanner.
Choosing a Windows tablets can be a popular choice for IT departments, allowing for easier development of software for roll-out across both Desktop and Mobile devices.

Sprocket X is compatible with most leading tablet models used for enterprise applications, but our enclosures are not universal.

Due to dimensional differences and variations in screen location, power button location, home button location and front facing camera location, each Sprocket X enclosure is configured specifically for each tablet model.

Sprocket X’s modular design means we can often configure for different tablets simply by swapping out a handful of components. The flexibility of the Sprocket X system allows us to configure for virtually any tablet subject to minimum order quantities.

If we do not have a standard product that is suitable for your tablet, contact us with the tablet model in question and some details of your project. We’ll be happy to advise about building a custom enclosure solution for you.

Sprocket X is compatible with all iPad models released since 2013:

iPad [6th Gen] 2018
iPad [5th Gen] 2017
iPad Air 2
iPad Air
iPad Pro 9.7″
iPad Pro 12.9”
iPad Mini 1/2/3
iPad Mini 4

Keep it on Charge
Sprocket X tablet enclosures configured for iPad models include a 2m flat Lightning to USB cable as standard, allowing snug fit in the enclosure while keeping the tablet permanently on charge.

Hide or Show
You can choose to hide or show the iPad’s Home Button and / or Front Facing Camera via removable button covers. In other words, the same Sprocket X model can run either in kiosk mode (touch screen only) or in open access mode.

Sprocket X is compatible with Samsung’s flagship and entry level tablets:

Galaxy Tab A 10.1”
Galaxy Tab S2 9.7″
Galaxy Tab S3 9.7″
Galaxy Tab A 8.0″ SM-T380 / T385
Galaxy Tab A 8.0″ SM-T350 / T355
Galaxy Tab A 9.7″

Keep it on Charge
Sprocket X tablet enclosures configured for Galaxy Tab models include a 2m flat Micro USB to USB cable as standard, allowing snug fit in the enclosure while keeping the tablet permanently on charge.

Hide or Show
Sprocket X for Galaxy Tab is available in two modes:
Hide | Kiosk mode exposing only the touch screen area. Configure whether to show or hide the android home button via a removable button.
Show | Exposes the touch screen area, the Android navigation buttons (Back, Home and Recent) and the tablet’s front facing camera.

Sprocket X is compatible with:

Surface Pro 5 [the new Surface Pro] Surface Pro 4
Surface Pro 3
HP Pro 612

Keep it on Charge
Sprocket X for Surface allows you to feed the tablet’s charge cable through the mount for fully concealed cabling.

Kiosk Mode
The faceplate conceals the Windows Start Button for a kiosk experience. Access to the Windows Start Button and the power button is available via the central key lock.

Peripherals
For Surface 3, two models are available:
Note that Sprocket X for Surface models are not automatically compatible with external USB devices. If you wish to connect an external device to the USB port of the Surface contact us to discuss fitment considerations. We can provide a Male to Female USB Extension cable which fits inside our enclosure and brings a USB Port the base of the stand.

The flexibility of the Sprocket X system allows us to configure for virtually any tablet subject to minimum order quantities. If we do not have a standard product that is suitable for your tablet, contact us with the tablet model in question and some details of your project. We’ll be happy to consult with you about building a custom enclosure solution.

Sprocket X is manufactured from industrial grade aluminium with tough and durable ABS plastic trims. The enclosure section, stem, stem cap and rotate plate are aluminium, meaning we can offer Sprocket X in range of stunning anodised finishes. Trim components are available in black or white. The faceplate is composed of steel for strength with an acrylic dress face for a smooth and elegant finish.

Sprocket have been developing public access interactive systems for over a decade and as a result we have designed the Sprocket X cases and stands to work in these environments. Sprocket extensively tested Sprocket X during its development and is confident in its robust level of security. Although the Sprocket X mounts are vandal resistant we don’t recommend they be located in totally unsupervised locations.

Sprocket X is designed to allow the tablet to remain permanently on charge. You can pass the tablet charge cable through the stem and into the back of the enclosure, allowing for completely concealed cabling, with quick access to cabling available via Sprocket smart snap-fit cover. For best fitment of iPad and Android models, we include a flat charge cable with every Sprocket X enclosure. It can be threaded through the central post of any Sprocket X to a nearby AC outlet. Enclosures for Microsoft Surface are designed to allow the proprietary cable to pass through. Configure your Tablet power settings to stay on permanently and your customers can interact with Sprocket X all day.

X Desk, X Wall, X Floor and X Display all allow for tilt (change viewing angle) and rotate (switching between portrait and landscape). The X Panel flush surface mount allows for rotate between portrait and landscape. Alternatively, Sprocket X allows you to lock off whichever feature you prefer to remain static.

Sprocket X comes standard in anodised silver metallic with black or white trim, but there are many ways in which Sprocket X can be customized or branded. For maximum branding presence you can’t go past the X Display with full length graphic panels. An overhead sign panel, often used for a call to action or corporate branding, is available for X desk and X floor. X Floor also has a banner option available. The fascia of any Sprocket X enclosure can include a graphic, your logo, your message or custom colour. The enclosures and other components can be supplied in custom colours and finishes such as beautiful anodised colours or powder coated colours [subject to minimum order quantities]. If you need a specific case colour to coordinate with your corporate style, contact us to discuss your requirements.

Sprocket X comes with detailed installation instructions. We send all components necessary to install your Sprocket X mount on a wall / desk / floor etc. If mounting to a wall or bench surface, you will additionally require a drill to make guide holes in the surface. Using your own good quality screw driver is recommended for easy installation of Sprocket X.

Sprocket X comes in different sizes and weights. See below for a guide to the shipped weight of the Sprocket X products.

X Desk 1.5 kg (Standard Configuration)
X Wall 1.5 kg (Standard Configuration)
X Display 25 kg (Standard Configuration)
X Floor 7 kg (Standard Configuration)
X Panel 1.5 kg (Standard Configuration)
X Flex 1.5 kg (Standard Configuration)

Dimensions for Sprocket X models are found on the relevant product page.

X Desk
X Wall
X Display
X Floor
X Panel
X Flex

On the product page of the model in question, scroll down to find the Dimensions and Specifications section. The dimensions of the installed model will depend on the enclosure size for your preferred tablet model. Use our tablet fit chart to see which enclosure fits your tablet, then click on the relevant tab to get dimensions for that model.

Sprocket X was developed to be an affordable public information delivery system for commercial use. Sprocket X comes in 6 basic flavours. For detailed pricing for your tablet model and options go to the shop

X Desk from $250 AUD (ex GST)
X Wall from $250 AUD (ex GST)
X Floor from $400 AUD (ex GST)
X Display from $785 AUD (ex GST)
X Panel from $200 AUD (ex GST)
X Flex from $250 AUD (ex GST)

Almost anywhere! Our clients are installing them in offices, retail environments, commercial spaces, hospitals, schools, galleries, exhibitions and tradeshows.

As a tablet solution you will need to run an application native to the operating system. Many of our clients simply lock the tablet down to a single web page or website. Alternatively, install your own app or download a suitable one from the wide choice available on iTunes or the Play Store. Many clients choose to install a secure browser that allows them to securely connect to their website.

Depending on the tablet model, these days it is fairly straight forward to lock down your tablet to a particular web page, website or application, thereby giving you control over what the end user is able to do and access on the tablet. iPads have a built in feature called Guided Access which limits your device to a single app and lets you control which app features are available. For Android there are apps available from the Play Store which can achieve this functionality. For larger projects, Sprocket recommends you consider an MDM (Mobile Device Management) system. Managing large fleets of devices and controlling them out in the field can be made simple via third party MDM package such as AirWatch. Sprocket has extensive experience in managing large volume tablet roll-outs. We can assist with anything from a handful of tablets to a fleet of thousands deployed all over the country. Contact us with details of your project. We will be happy to offer advice and put you in touch with the right hardware and software partners to help make your tablet rollout a success.

Sprocket X is delivered all over the world. Delivery times vary depending on region. Contact us to get an estimate on the freight time for you delivery.

Sprocket is not just a typical web based hardware supplier rather we rely heavily on building long term customer relationships to deliver a total service including customisation, installation and after sales service. If you have a bespoke requirement, a volume tablet roll-out or a complex tablet mounting scenario, contact Sprocket to discuss further.

Sprocket have assisted many clients with connecting peripheral devices such as printers and scanners both as hard-wired devices and by utilizing wireless technology such as Bluetooth and WiFi. If you wish to connect a peripheral device to your Sprocket X tablet enclosure, contact us to discuss your requirements further. We will be happy to talk you through considerations and offer possible solutions.

Yes, Sprocket provides a 12 month back to base warranty on all components and 5+ years on the directory chassis. See our Warranties section for more details.

Yes. We offer an install and commission service for our directories to pre-prepared and pre-wired locations. We can provide comprehensive installation instructions for the fitting of the mounting plate and provision of electrical and data termination.

Please allow approximately 8-10 weeks for your standard Sprocket directory delivery and up to 12 weeks for some additional custom requirements.

Sprocket can assist you with a plan to suit your budget and specific requirements. Contact us for more details!

Yes. We are happy to powdercoat your kiosk in any colour from the standard Dulux powdercoat range subject to availability and we can also offer stainless steel or aluminium trim panels to match interior finishes. Let us know your requirements and we can provide a cost and timing estimate.

No. Sprocket deploys a fully integrated onboard pc system that is matched to our FastFind software and also is fully warranted to ensure maximum uptime for your business. Whilst the pc can be removed for service or upgrade there is no room in the ultra slimline design for third party devices.

Yes. Sprocket directories are however factory configured to our FastFind software and system drivers and replacement of this software will void the Sprocket warranty.

Without question Sprocket gives you the best product at the right price and supports you throughout the entire purchasing process. We understand the importance of satisfied customers and will work with you to ensure your goals are achieved. Even if you have a competitor specification, give us the chance to match it – we won’t disappoint!

It very much depends on your requirements. As a general rule Display directories are deployed for either a building with few tenants or the opposite when there is a large traffic flow and a medium to large tenant list (ie less time for individual searches). Touch enabled directories are ideal where the tenant list is very large or too complex ( eg multiple companies, multiple buildings) to fit on a static screen or screens. In this case a search function will allow faster results and also there is the option to provide additional tenant information or directional maps.

Call or email through your request and we will be happy to provide you with a quote for your preferred directory model. Make an inquiry here.

To get the ball rolling all you need do is get in touch! Call us at our Melbourne Studio here, or make an inquiry here.

Yes. Generally, the more directories you buy in a single order we can offer savings on FastFind software and depending on quantities the may be reductions in hardware cost.

No. Unfortunately due to the nature of the product we are unable to offer a rental service. Ask us about refurbished units that are available form time to time at greatly reduced prices.

Yes. We are happy to discuss this option but it is on a case by basis and will depend on commercial benefit and branding requirements. YOu will need to provide us with the PC so that we can losd the software for you.

We are always looking at new and exciting way to distribute our products so if you are interested in participating in our reseller program please call for more information.

Yes. Sprocket exports many of its products however with Directories it is on a case by case basis and reliant on service and support networks in the country of destination and the volume involved. Contact us if you have a specific request.