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The Sprocket Digital Privacy Policy (Privacy Policy) describes how Sprocket Pty Ltd (Sprocket or we) collects and uses your information through a variety of digital means. By accessing or using this website, or mobile application or other Sprocket product or service accessed or downloaded via this website, on any computer, mobile phone, tablet, console or other device (collectively, Device), by registering a profile or by ordering a product, you consent to our Privacy Policy. Sprocket may modify this Privacy Policy at any time effective upon its posting on this website. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates. This Privacy Policy is incorporated into, and is subject to, the Terms of Use.

What We Collect From You:
We may automatically collect information regarding your interaction with, and use of, our products and services.Information we may collect includes, but is not limited to, your telephone number, Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and use of this website and other information about your interactions with us.
Collecting Information:
If you do not provide us with information described below, we may not be able to provide you with the services you require.
What You Provide Us:
We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birth date, email and physical address, telephone number, gender, social media information and profile, location (GPS) information, activity and performance information, user reviews and when necessary, credit card information.

Using Information We may use your information for the following purposes:

  • Enhance, customise and personalise your Sprocket experiences and communications.
  • Operate, Improve and Analyse
  • Provide and Conduct Marketing and Promotions
  • Operate, provide, improve and maintain Sprocket’s products and services, including analysing user behaviour and trends.
  • Send you administrative messages and other information about Sprocket.
  • Communicate with you about your purchase, account information or customer service.
  • Send you a product ordered through the site.
  • Communicate with you about our products, services and events, and for other promotional purposes.
  • Administer contests, promotions, events, surveys or other features.
  • Display relevant marketing to you.

 

By Law or to Protect Rights:
We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others’ rights, property or safety. We may share information to prevent illegal uses of Sprocket’s products and services or violations of the Terms and Conditions, or to defend ourselves against third party claims. We may also share information with companies assisting in fraud protection or investigation.
Sharing You Choose:
You may choose to share certain information. In order to participate in certain features, you may have to adjust your privacy settings and share more information. You may also choose to share your activity on other platforms, such as Facebook and Twitter. Please read the privacy policies of those platforms, because your Sprocket activity published on those platforms will no longer be governed by Sprocket’s Privacy Policy.
Service Providers:
We may transfer your information to Sprocket’s service providers to conduct our business. For example, they may handle credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.
Turning off Collection Tools:
If you turn off certain Collection Tools, you may not have access to many features that make your experience more efficient and some of our services and features may not function properly. However, you can still place product orders over the telephone by contacting our customer service.

 

Sharing Information:
We may provide your information to third parties for data management, email distribution, market research, information analysis, and promotions.
Public Sharing:
When you join or use certain services, you agree to publicly share a basic amount of information, which may include your username, city location, and profile picture.

 

Business Transfers:
Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of Sprocket. If this should happen, notice will be provided by posting to the website or other form of communication.
Sprocket Sharing:
Information that is publicly shared may be used by Sprocket for promotional purposes.

 

Protecting Information:
Security Measures We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our, or our service providers, databases. However, like other companies, Sprocket cannot guarantee the security or confidentiality of the information you provide to us.
Collection Tools
How We Collect Information:
Sprocket automatically collects information within our products and services or stored by your browser or Device. We use a variety of methods to collect this information, including, but not limited to, cookies and pixel tags/web beacons (Collection Tools).
Modifying or Deleting Your Information:
You can modify or delete your profile within certain Sprocket services, through your account. Your information previously posted may still be publicly viewable. Sprocket may keep information and content in our backup files and archives. You may also seek access to or correction of the personal information we hold about you by contacting us. If you wish to complain about a breach of an applicable data protection or privacy law, you can contact us by email. Please include your name, address and/or email address when you contact us, as well as the nature of the complaint and all relevant information to assist us in responding to your complaint. We will acknowledge your complaint as soon as practicable after receiving your correspondence or email, and will let you know the next steps in dealing with your complaint. You may also be entitled to make a complaint to the Office of the Australian Information Commissioner.
Communication/Unsubscribe/Opt-Out:
To unsubscribe and stop receiving messages, please change your settings or follow the instructions in the email, text message, notification or other message type. If you have unsubscribed from any Sprocket communications, due to production schedules, you may receive communications already in production. Regardless of the settings you select, Sprocket may send you service related communications.

Terms of Use
Your use of our products and services, and any disputes arising from them, is subject to this Privacy Policy as well as our Terms of Use. Please visit our Terms of Use, which explains other terms governing the use of our products and services.