Common Questions and Answers
Which tablets can I use with Sprocket X?
The Sprocket X system allows us to configure for virtually any tablet subject to minimum order quantities.
We have Sprocket X fit-kits available for the following tablet models that can be purchased online and usually shipped next business day
- iPad 10.2 [iPad 7th, 8th & 9th generations]
- iPad 9.7 [fits iPad 6th Gen 2018, iPad 5th Gen 2017, iPad Air 2, iPad Air, iPad Pro 9.7]
- iPad Pro 12.9 3rd, 4th & 5th Gen
- iPad Pro 12.9 1st & 2nd Gen
- iPad Air 4th Gen & iPad Air 5th Gen
- iPad Mini 6
- Galaxy Tab A8 10.5″ 2022
- Galaxy Tab A7 Lite
- Galaxy Tab A7 10.4  SM-T500/T505
- Galaxy Tab S6 Lite
- Galaxy Tab S7 FE 12.4″
- Surface Go 2 & 3
- Surface Go [1st Gen]
- Surface Pro [fits Surface Pro 3, 4, 5, 6 & 7]
- Surface Pro 8
- Surface Pro X
Additionally, we may be able to assist with enclosures for other tablet models depending on your order quantity.
Our system is modular meaning once we have a suitable enclosure for a tablet, it will be compatible with the entire Sprocket X range.
Pair your tablet with one of our cool enclosure options. Check out our range here
If you don’t have one of our off-the-shelf tablet models, contact us to find out if we can provide a suitable enclosure solution.
Which tablet should I choose?
There are many things to consider when choosing a tablet for a public facing application: price, operating system, device specs and screen size are just some of the considerations.
Apple : iOS : iPad
iPad can be a great choice for public facing tablet applications. Apple were first on the market with iPad and in many ways still remain the front runners, having built a reputation around robust devices that continue operating after many years. The fact that the software and the hardware are developed and maintained by the same company can lead to faster addressing of vulnerabilities and more secure software updates. Despite the relatively higher cost, with service and support that is second to none, many enterprises would not touch any other device or operating system.
For smaller installations, iOS’s built in feature “Guided Access” can be used to lock the tablet down into particular apps and limit what the end user can access (a typical example might be to lock the tablet down to one particular web page). For larger projects, managing large fleets of devices in the field can be made simple via third party Mobile Device Management (MDM) packages such as AirWatch.
To find out more about how to successfully roll-out anything from a handful of iPads to a fleet of thousands deployed all over the country, contact us. We will be happy to offer advice based on our experience in the interactive technology space and can put you in touch with the right hardware and software partners to help make your iPad roll-out a smooth success.
Samsung : Android : Galaxy Tab
Samsung’s Galaxy Tab range running the Android operating system are increasingly being used by small, medium and large enterprises as public facing interactive kiosks or information screens. Etihad Stadium recently chose to deploy the flagship Samsung Galaxy Tab S2 as an HD interactive touch screen for their Medallion Club Smart Seat project. Recent innovations like Samsung Knox for remote device management are making Samsung tablets a genuine player in the enterprise tablet space.
To find out more about how to successfully roll-out anything from a handful of Galaxy Tabs to a fleet of thousands deployed all over the country, contact us. We will be happy to offer advice and put you in touch with the right hardware and software partners to help make your tablet roll-out a success.
Microsoft : Windows : Surface
Windows still remains the dominant player for desktop computing, and Windows tablets are an increasingly popular choice for many enterprise applications. Microsoft sit at a relatively high price point, but have excellent specs, so are considered by many to be good value for money. Surface models, unlike iPads and most Android devices, have external USB ports for simple plug and play functionality of external devices such as printers and scanner.
Choosing a Windows tablets can be a popular choice for IT departments, allowing for easier development of software for roll-out across both Desktop and Mobile devices.
Does Sprocket X fit every tablet?
Due to dimensional differences and variations in screen location, power button location, home button location and front facing camera location, each Sprocket X enclosure is configured specifically for each tablet model.
Sprocket X’s modular design means we can often configure for different tablets simply by swapping out a handful of components. The flexibility of the Sprocket X system allows us to configure for virtually any tablet subject to minimum order quantities.
If we do not have a standard product that is suitable for your tablet, contact us with the tablet model in question and some details of your project. We’ll be happy to advise about building a custom enclosure solution for you.
What are the features of Sprocket X for iPad?
Available off the shelf:
iPad 10.2 [9th Gen] 2021
iPad 10.2 [8th Gen] 2020
iPad 10.2 [7th Gen] 2019
iPad Pro 12.9 [5th Gen] 2021
iPad Pro 12.9 [4th Gen] 2020
iPad Pro 12.9 [3rd Gen] 2018
iPad Pro 12.9 [2nd Gen] 2017
iPad Pro 12.9 [1st Gen] 2016
iPad Air 5 2022
iPad Air 4 2020
iPad [6th Gen] 2018
iPad [5th Gen] 2017
iPad Air 2
iPad Pro 9.7
iPad Mini 6
Keep it on Charge
Sprocket X tablet enclosures configured for iPad models include a 2m Right-Angle Lightning to USB cable as standard, allowing snug fit in the enclosure while keeping the tablet permanently on charge.
Hide or Show
You can choose to hide or show the iPad’s Home Button and / or Front Facing Camera via removable button covers. In other words, the same Sprocket X model can run either in kiosk mode (touch screen only) or in open access mode. Note not applicable for iPad Pro 12.9 3rd and 4th Gen which do not have home button .
Camera exposed by default on these models.
What are the features of Sprocket X for Samsung Galaxy Tab?
Available off the shelf:
Galaxy Tab A8 10.5  SM-X200/SM-X205
Galaxy Tab A7 10.4  SM-T500/SM-T505
Galaxy Tab A7 Lite  SM-T220
Galaxy Tab S6 Lite  SM-P610
Galaxy Tab S7 FE 12.4
Keep it on Charge
Sprocket X tablet enclosures configured for Galaxy Tab models include a 2m USB C charge cable as standard, allowing snug fit in the enclosure while keeping the tablet permanently on charge.
What are the features of Sprocket X for Microsoft Surface?
Available off the shelf:
Surface Pro 8
Surface Pro 7
Surface Pro 6
Surface Pro 5
Surface Pro 4
Surface Pro 3
Surface Pro X
Surface Go 3
Surface Go 2
Surface Go (1)
Keep it on Charge
Sprocket X for Surface allows you to feed the tablet’s charge cable through the mount for fully concealed cabling.
Sprocket X for Surface Pro and Surface Go has an aperture in the faceplate exposing the front facing camera for usage.
Sprocket X for Surface models are not automatically compatible with external USB devices. If you wish to connect an external device to the USB port of the Surface contact us to discuss fitment considerations.
What if a Sprocket X enclosure is not available for my tablet?
The flexibility of the Sprocket X system allows us to configure for virtually any tablet subject to minimum order quantities. If we do not have a standard product that is suitable for your tablet, contact us with the tablet model in question and some details of your project. We’ll be happy to consult with you about building a custom enclosure solution.
How are Sprocket X tablet enclosures manufactured?
How secure are Sprocket X tablet enclosures?
How do I keep my tablet on charge?
Can I rotate or adjust Sprocket X?
Can I have different colours or branding?
How do I install Sprocket X
How much does Sprocket X weigh?
X Desk 1.5 kg (Standard Configuration)
X Wall 1.5 kg (Standard Configuration)
X Display 25 kg (Standard Configuration)
X Floor 7 kg (Standard Configuration)
X Panel 1.5 kg (Standard Configuration)
X Flex 1.5 kg (Standard Configuration)
What are the dimensions of Sprocket X?
On the product page of the model in question, scroll down to find the Dimensions and Specifications section. The dimensions of the installed model will depend on the enclosure size for your preferred tablet model. Use our tablet fit chart to see which enclosure fits your tablet, then click on the relevant tab to get dimensions for that model.