Sprocket Case Study : ITM Projects Initiative to put iPads on Buses
Liz
A new system uses iPads and some innovative software to improve safety for children on buses
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Mar 07
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Mar 07
Time to Face Facts Facial Recognition is here to Stay
LizFacial recognition is slowly seeping its way into our everyday life and it looks like is here to stay.
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Google Rating
5.0
Based on 85 reviews
SPROCKET PTY LTD
5.0
Customer Service Information Planet Sydney
23:59 23 Oct 24
Excellent customer services!
Cassy Pearson
01:10 03 Jul 24
We greatly appreciated the quick and helpful service from the team at Sprocket, in helping us choose the right kiosk stand, customise our branding, and turn around the delivery so quickly so we could meet our launch goal. The available units are extremely competitively priced and great quality, so we were able to get up and running at a much lower cost than expected which was an added bonus. Very pleased with the outcome - thank you!
Eelko Van
02:16 23 Feb 24
I needed a tablet stand for a check in system in a hurry... Sprocket X+ was able to get a stand to a remote office within 2 business days and it looks great.
James Devery
00:58 15 Feb 24
Bought the X Floor iPad stand for a public display. Awesome build quality and design. Excellent customer service.
Matt Glover
21:53 13 Sep 23
Great products, and excellent service. I'm very happy I found Sprocket! The T Print B10 was exactly what I was looking for in a portable kiosk.
Accounts GPWEST
06:16 28 Jun 23
Wall Mounted Panel: These people are fantastic, The communication was awesome. An app we were using for facial recognition would only go in portrait mode, these guys amended there brackets to ensure that we got the best image possible. Would highly recommend there products to anyone.
Natalie F
01:08 17 Oct 22
Quality products and great customer service. Quick turnaround time.
William Eades
23:52 09 Jun 22
Apart from offering a terrific product, the Sprocket team go that extra step with customer service to ensure you’re satisfied. Our mounts arrived a couple of days after placing an online order - fantastic and highly recommend.
Sarah Gallagher
06:23 20 Apr 22
Alexis Rosales
00:40 21 Sep 21
Our sani stand is super fresh and the service we've received is 100 - Alexis from Lune Croissanterie Brisbane
Paul Stuart
04:49 10 Aug 21
Microsoft surface wall mounts very nicely made.
Lauren Hammond
04:58 01 Jul 21
I cannot speak highly enough of this company. Their service, from initial contact right through to delivery, was phenomenal.Their tablet stands are of the highest quality, durable and look fantastic.We look forward to working with Sprocket again for future business needs.
Sam Neal
21:45 15 Jun 21
Great products, even better service. I misplaced a bracket and they we're more than happy to work with me to get one shipped to me the same day!
Sarah Collins
21:13 03 Jun 21
Fantastic product that is a perfect fit for my tablet. Exactly as described.
Hooman Mansoori
05:47 21 May 21
Great products, fast shipping and helped sort out an issue we had. Very pleased.
ImPOS Marketing
04:13 18 May 21
Products fit well to our need and the quality is great!, communication, product availability and freight logistic are very efficient.
Troy Stanway
02:16 14 May 21
A great range of stand options for tablets. Sanitiser stations to keep everyone safe. Their staff are very helpful and friendly. Highly Recommended
Lake Karrinyup Country Club
00:51 14 May 21
Excellent customer service, speedy delivery and a great product.
Andrew McIntyre
03:57 12 May 21
Tablet mounts are great products that work very well. Very responsive to questions (thanks Simon) . Quick and easy to purchase via website which has all the info you need to decide which product you need. Great communication.
Luke Bremner
05:35 11 May 21
Excellent customer service, always willing and able to help, great communication and fast turn around. Great quality product as well.
Kristiina Krohn
01:02 11 May 21
Sprocket has helped us find perfect iPad stand solutions and they also assisted our clients when we were unable to travel and meet them. Always great working with Sprocket team!
Tim Peters
01:09 07 May 21
Fast efficient service. Great product.
David Norman
23:02 04 May 21
Amazing service and quick delivery. Simon couldn't have helped us out any better. Definitely recommend.
Stew
05:56 03 May 21
Fantastic service and product.
Samuel Gard
05:44 03 May 21
Great customer service and excellent product. Kate and Simon were very helpful all the way through the ordering process. Would definitely recommend this product and service to others!!
Adele Cuthbertson
02:21 03 May 21
The service was quick and efficient and the product was very effective for what we needed. Would certainly recommend.
Laura Hunt
04:59 29 Apr 21
Very high quality product, so well designed and made. Fantastic customer service. Quick dispatch and delivery times. Highly recommend.
Amanda Sternbeck
06:10 28 Apr 21
Purchased the X Ipad and Tablet Stand with Integrated Hand Sanitiser. Easy to assemble and was exactly what we required. Our customers loved the integrated Hand Sanitizer :)
Wara Sushi
05:07 28 Apr 21
Robert Vassallo
14:34 26 Apr 21
Beautiful product !The Sprocket team was excellent to partner with for our needs. Communication and delivery was very efficient.Thank you Sprocket team.
Matt BB
04:40 13 Apr 21
The service from Sprocket has been fantastic, instant response to communication, great products, fast delivery and tracking information sent instantly. No trouble recommending Sprocket, well done!
Kathy Hegan
02:41 13 Apr 21
Great service. Staff very helpful
Colin Richards
02:29 13 Apr 21
easy to deal with, being friendly and happy to assist, providing a sturdy reliable product.. Will be returning when the next project needs
Aya Mezger
00:08 12 Apr 21
Great advice, product arrived quickly and the quality was second to none. Highly Recommend
Rene Hart
22:28 31 Mar 21
High quality product with extremely fast turnaround. Highly recommended.
Justin Mason
08:02 31 Mar 21
Great product. Used the iPad mounts for our Service Counters at the University of Canberra, and very impressed.
Castello Group
04:40 31 Mar 21
Great Service and Products. Been using Sprocket for about 5 years
The Bend Motorsport Park
01:54 31 Mar 21
Kash
23:31 30 Mar 21
Great product and very friendly staff. Definitely recommend these guys if you're looking for a solution for secure, device casing.
Simon Reinsch
04:35 09 Feb 21
Great products! Have been using a range of Sprocket's iPad kiosks for the past 7-8 years and the quality has lasted through a tough environment that I had installed them in. Also, their support is second to none, helping me with spare parts and responding really quick to my queries.
Kylie Wood
06:23 26 Oct 20
Very happy with our modern & very functional Sanitiser Stand from Sprocket trouble free transaction and a very well made product.
Darren Maguire
05:44 21 Sep 20
I've made several orders from sprocket, very organised and professional company, great communication regarding stock quantities and very easy to deal with. Top-quality products too.
Brad Rickard
21:41 10 Sep 20
Great value product, super stylish and compact. Blends well in our venues. Prompt service and interstate delivery. Recommend
Jennifer Shorrock
05:15 03 Sep 20
Purchased a pedestal hand sanitiser floor stand for our office. Delivery was quick and gave regular updates! Totally recommend!
Knox Physiotherapy and Sports Injury Clinic
02:43 03 Sep 20
I recommend Sprockett without hesitation. Excellent customer service and a fantastic Australian product.
Jean Slattery
01:11 03 Sep 20
Fantastic correspondence and advice given on what product would best suit our clinic! Fast delivery also!All of our patients love the dispenser and say that the sanitiser itself smells great!
Nillumbik Reception
23:54 02 Sep 20
Colin Orchard
05:39 31 Aug 20
Can't fault the quality. Both the standard and heavy duty versions seem to be rock solid.
Margot Shannon
05:34 30 Aug 20
I can highly recommend Sprocket and their great stands and wall mounted hand sanitiser units. From the beginning, they were so professional and friendly and a delight to deal with. They understood the brief and got on with the job, and were happy to make small changes along the way. Our products arrived on time and were exactly what we were after. Plus the sanitiser gel smells really nice!
Cheryl Pavey
05:18 29 Aug 20
shane lawrence
15:25 28 Aug 20
Great customer service.
John Walker
02:40 19 Aug 20
I had doubts about the product and delivery but had to eat my words. The Products were well packaged for delivery and are great with the delivery much sooner than I thought given our current situation. Well done Sprocket. John Walker Owner Embassy "ontime"Collision Repairs. Northmead. N.S.W.
volunteer rmh
05:49 07 Aug 20
Sprocket you are amazing. We love your speedy service. Five stars are not enough. Thank you. The Royal Melbourne Hospital
Rick McNamara
03:30 30 Jul 20
Very happy with the product. It was produced and delivered quickly, and the quality is exactly what we were hoping for. I also appreciated the help in making sure the wall mount suited our existing sanitiser bottles. Thank you.
Kate Birley
01:31 11 Jul 20
Excellent customer service, fast delivery, easy to install, professional and eye catching look, easy to change hand sanitiser with two bottles that can be refilled with your choice of sanitiser. Highly recommend for clinics, businesses, offices and entranceways. All of this product is made in Victoria. Thanks so much for quickly bring this product to market :-)
Grace Gallo
00:44 08 Jul 20
Have just received my sanitiser station from Sprocket.I did a fair bit of research before deciding to purchase from Sprocket. I was looking for something that was practical, easy to use, economical, heavy duty but it also had to look nice in my boutique hairdressing salon.The Sprocket ticked all the boxes for me, the staff were friendly to deal with and communicated very well from before I ordered to after I received it.I would definitely order more products from this company and highly recommend them.
Josie Rae
08:00 03 Jul 20
Sprocket was only too happy to help me with purchasing 2 sanitiser stands for our offices. Great experience, fast delivery. The stands are compact, elegant and look great with our custom branded signage - exactly what we needed.
Chris Lindus
05:37 03 Jul 20
I love these new hand sanitiser stations from Sprocket. They helped me with my custom artwork and had them delivered within a week. I've had so many clients notice them and comment on how good they look. Two have asked me for details on where they could get some for their own businesses. Incredibly professional and pleasant staff to deal with as well.
Patrick Berry
01:34 03 Jul 20
The X+ range look fantastic, we love the quality and how our custom branding really make them pop! Thanks heaps Sprocket for another outstanding product!!!!
Paul M
05:11 01 Jul 20
Purchased an X+ Wall Sanitiser Station for the office, looks amazingly sleek and modern, unlike many on the market.Employees keep hand sanitising from the beautiful fragrance from the supplied bottles.Delivery was super quick and took a whole 5 minutes to mount and start pumping.Excellent customer service and product. Highly recommended!!!
Kate Norrish
06:41 19 Jun 20
Outstanding customer service!
Mark
03:58 11 May 20
Great products, service and communication from Sprocket staff and are always happy to help with custom modifications and fitment for various applications - Keep up the great work! We will be back.
Brad Rohde
22:20 11 Dec 19
Great service always. Quotes are quick to turnaround and stock is always manufactured and disptached quickly. Simon and the team are to be commended!
AKSHAY SHAH
04:39 18 Nov 19
Michelle Bates
06:11 06 Nov 19
Excellent service and innovative products! Super happy with communication and speed of the delivery.
Nick Piper
05:59 13 Sep 19
Peter George
04:54 24 Jul 19
I ordered my first directory board through Gerry and the team at Sprocket, they stepped me through the process of design, install, are competitively priced and the follow up service is second to none.My board is based in Sydney and Sprocket is in Melbourne. The 1200km's is no issue to these guys. I will use them for all my future works and I strongly recommend them.
Peter Sullivan
23:54 23 Jul 19
Sprocket supplied a 55 inch landscape directory board to our new A-Grade Commercial Office building in Burnley. Very happy with the results, professional and committed service all the way through.
Tangerine Schweizer
06:49 23 Jul 19
The Support team assist very promptly and the admin site is easy to use.
L Hilly 4x4
00:22 23 Jul 19
The support staff are fantastic, very helpful and always prompt to fix any issues.
Adam Myers
00:21 23 Jul 19
Great support. Great team. Highly recommend!
S PM
23:59 22 Jul 19
We evaluated the market for tenant boards for our office building - found the sprocket team to be easy to deal with, happy to please and they product looks great and is great value.
Marcus Littlewood
23:22 22 Jul 19
Great service and they really helped us setting up a tenant directory board, which really looks great.
Di Murray
09:06 22 Jul 19
Sprocket is my go to supplier for great looking, well priced, easy to install, easy to use directory boards. They are a great team at Sprocket and as it is an Australian product, it is especially appealing to clients who want to support Australian Suppliers. The software is easy for clients to maintain and the Sprocket support team are fast to respond to any queries. A major plus is that the base images can be changed to reflect client upgrades without cost. Changes can be implemented via the easy to use software. We cannot speak highly enough of this great product and have used it in several major buildings in Sydney's CBD. Go SprocketGO!!
Julie Yak
09:43 19 Dec 18
Very good customer service. Offered me a promotion code when asked.
Sarah Graham
06:12 01 Aug 18
Awesome product, I ordered a lockable IPAD stand to use at business conferences and received excellent customer service from the team. Simon is super star and very knowledgeable.
Kate Campbell
23:19 29 Jul 18
Habitat Digital
05:12 26 Jul 18
These guys go above and beyond! Quality products and great customer service, I highly recommend Sprocket!
James G
00:04 26 Jul 18
Andrew Chan
03:55 22 Jun 18
Just stared working with these Guys. The beauty is within on this product. Full credit to the engineering that has gone into it. A+
Ken Woodland
04:44 16 Feb 18
Dealing with Sprocket Pty Ltd was a pleasure, some online purchases these days are very tedious, Sprocket was efficient in answering emails even at inquiry stage and continued great service through to order and delivery .I would not hesitate to use Sprocket again and would definitely recommend them to others.
John Pigdon
10:28 08 Jun 17
I only had a small order but these guys gave me excellent service. They have a great Aussie built product as well. Thank you.
Matthew Dworakowski
22:39 22 Mar 17
Absolutely amazing customer service. Had a very tight and important deadline and the guys at Sprocket went above and beyond to organise everything for me so I would get it all on time.
Britt Nichols
23:47 05 Feb 17
These guys are awesome! Friendly customer service, fast turn around time and with great results. Thank you!
SureBridge IT
04:30 12 Jan 15
Only found these guys recently but they have been great from the start. Thanks team.
